Todd Wheeler, President and CEO
Todd Wheeler is the founder and president of Concierge Colorado and Hospital Concierge of America. For over 20 years he has been a successful entrepreneur in many sectors of the service industry.  In the 1990’s he operated an international management consulting firm specializing in organizational development and growth for mid-size and large organizations. Clients included: Arthur Anderson, Gambro International, Rocky Mountain Bank Note and Grupo Misa (Mexico City). In a former life, Mr. Wheeler was the Chair of the MIT Enterprise Forum in Colorado. At the present time Concierge Colorado provides consulting services and concierge programs for Colorado hospitals as well as numerous other clients.

Concierge Colorado's programs have been noted by hospital administration and staff as “indispensable”, “extremely professional”, “world-class” and “personable”. For several years, Concierge Colorado has been exceeding the expectations of over 10,000 individuals and has completed over 50,000 requests for hospital staff, with a 99% same day completion score and a Customer Delight Rating of 10+.

After developing and utilizing web based concierge management technology to run the concierge business for the last 6 years, Mr. Wheeler has now developed the most powerful Customer Relationship Management tools for concierge and small businesses. Concierge Colorado is now offering consulting services, training and the most powerful Customer Relationship Management tools for hospital concierge and small businesses. The system, eCRM³ combines Customer Relationship Management with Customer Request Management and Customer Resource Management in an intuitive, easy to use, web-based package.

Eileen Flanigan, Director of National Projects
Eileen has been with Concierge Colorado since 2007. Eileen has been in the service industry for many years and her customer service skills are unparalled anywhere. Regardless of their position, as Concierge at the historic Brown Palace Hotel in Denver she was responsible for the personal care and delight of celebrities, politicians, royalty, and anyone in need of life management service of the highest caliber. During her tenure at the Brown Palace, Eileen began her own personal assistant company in order to help more people than just those staying at the hotel. Eileen has started other successful businesses in the service and fitness industry. The progression to Concierge Colorado was a natural one and Eileen now serves the company as Director of National Projects in sales and business development.

Jeremy Smith, Director of Concierge Operations
Jeremy has been with Concierge Colorado since June of 2004 and is the youngest member of the Concierge Colorado management team. Jeremy entered the Concierge industry as the manager of Denver operations for a Dallas based concierge company serving as concierge manager for a 400 unit luxury apartment development. Jeremy has spent the majority of his professional career improving the service industry; this has provided him the opportunity to gain an encyclopedic knowledge and understanding of the delivery of world-class customer service. His ability to delight customers, build long and powerful relationships, his natural talents as a leader, manager and policy creator, have all led him to his current position as Director of Concierge Operations. In this position, Jeremy oversees of all of Concierge Colorado & Hospital Concierge of America's onsite operations.

Saurabh Gupta, Director of Technology
Saurabh has been with Concierge Colorado since August of 2004, he brings an extensive background in small business IT support and consulting. His area of expertise is in providing small business technology support and has been instrumental in providing support for day to day technology needs at the Company. Saurabh has a Masters degree in Information Technology and more than 12 years of IT consulting experience. Saurabh has also created the Company's web-site.

Board of Advisors:

Bill Dougherty - Hospitality

With over 23 years of senior management experience and expertise in the hospitality industry, Bill guides the Company in its continual efforts to maintain a world-class customer centric organization. He works with senior management in its best practices and quality initiatives. In 1978 he was recruited into hotel management by Westin Hotels and Resorts. While at Westin he developed considerable skills in executive leadership, facilities management, marketing, public relations, customer service, finance, and project management. His executive experience with Westin included appointments at four Westin hotels beginning with his appointment in 1988 as Resident Manager at The Westin Galleria & Westin Oaks in Houston, Texas.  This two-hotel complex featured 891 rooms, over 250,000 square feet of meeting space and had a staff of nearly 1,000.  In 1991 Mr. Dougherty was appointed General Manager of The Westin San Francisco Airport.  It was during this period that he was recognized for his leadership abilities, and although junior in the ranks of general managers, was invited to act as one of five Regional Coaches in Westin’s Total Quality Management (TQM) initiative.

In 1994 as General Manager of The Westin Tabor Center, Denver he operated under Miller-Anschutz Properties the predecessor to Miller Global, a national hotel development and management firm.  In 1999 Bill was appointed General Manager of The Westin Westminster in Westminster, Colorado, where he applied his experience to his the design, construction, pre-opening management and post-opening operation of that hotel.

In 2001 Mr. Dougherty formed Bill Dougherty and Associates, a consulting firm serving clients in a variety of industries focused on results-driven cycles of success: from strategic re-evaluation to planning to practical process improvement.  Specifics of engagements ran from conducting formal training on Six Sigma processes for executives to observing and reconfiguring detailed service processes at the customer level. From 2005 to 2008, Mr. Dougherty was a Senior Vice President with Miller Global, LLC where his responsibilities included day-to-day asset management of hotel properties and the acquisition and development of targeted hotel assets.

Mr. Dougherty is currently responsible for business development with WorkRecords, Inc.  Mr. Dougherty earned undergraduate degrees from both Southern Illinois University and Florida State University. 

Bruce Glazer – Finance
Mr. Glazer has been the EVP/CFO of Altitude Sports & Entertainment for over four years and participated in the network’s start up. This followed more than 10 years at food processing giant, ConAgra Foods, Inc., where he held numerous senior financial positions within some of the company's various protein divisions -- including Vice President/CFO, VP/Controller, VP/Assistant to the President, VP/Corporate Controller, and Director of Planning. His responsibilities included all financial matters related to strategic planning, mergers and acquisitions, operations, and information systems. Prior to ConAgra, Glazer was with the accounting firm Ernst & Young and Iowa-based Master Manufacturing Co. A 1980 graduate of the University Colorado with a Bachelor of Science degree in Accounting, Glazer is a member of the American Institute of Certified Public Accountants and the Colorado Society of Certified Public Accountants. Glazer oversees all financial matters for Altitude Sports and Entertainment. He and his family reside in Denver.