In the challenging healthcare arena (nursing shortages, older populations, a shrinking workforce, quality issues, medical errors, productivity, work/life balance), there are many things over which we have no control. Therefore, it is increasingly more important to differentiate your hospital as the best place to work. Stop spending so much on old recruitment methodologies and start using the latest proven strategies. Create an attracting workplace and a place where people want to be.

Historically, the best player on the team or captain of the cheerleading squad didn't recruit; they had something that attracted people to them. This is what we do for you, make yours an attracting workplace.

As the hospital concierge offering proliferates nationally as a recognition, recruitment and retention tool, it becomes more important to understand the differences between concierge offerings. No company is offering a comprehensive turnkey concierge service in addition to programs that provide expert training for your people and the technology to manage your program. We provide the tools for your hospital to implement and manage your own concierge program.

Recruitment: Have you found the perfect candidate for a key position in your hospital, only to lose them to a competitor? Many hospitals are finding that their recruiting efforts are just not as successful as they have been. The truth is, the market has changed - and so have your candidates. You need to do everything possible to create an attracting workplace. Concierge programs do just this.

Hospital Concierge of America provides training and concierge programs to thousands of employees in both the HealthOne and Centura healthcare systems in Colorado. We have created a multi-tier program that allows hospitals to demonstrate not only how they care, but that they care - every day.

Hospital Concierge of America Programs:

TIER ONE - TURN KEY or FULL SERVICE PROGRAM:

This zero maintenance program is modeled after our very successful Colorado Hospital Concierge Programs. This program is designed for the hospital that has decided that they want the best program and want it to be completely outsourced. The program includes design, marketing, implementation, staffing, training, certification and proprietary management technology (eCRM³). Hospital Concierge provides the staff, systems and state-of-the-art management tools to successfully implement, market and manage your best of class program. Hospital Concierge will assist in the design of your concierge office. Called Tranquility Zones, our on-site offices create a warm and welcoming environment for medical staff. We will then hire, train and manage all staff for your facility. Hospital Concierge's proprietary technology,eCRM³, is used to create the metrics to insure that you get the best operational and management results from your program. All operational aspects of the program, including completely customizable real-time Key Performance reports are provided.

TIER TWO - SOME ASSEMBLY REQUIRED

Perfect for the hospital that has a great team or staff members that they want to run the program. Hospital Concierge will train your team in all management and operational aspects of hospital concierge services and provide the licensing for its eCRM³ management tools.

TIER THREE - LICENSING

Have Concierge Resource's eCRM³ technology help your concierge professionals achieve the best results. Our Technology Licensing program trains and supports your existing staff on the eCRM³ application. All customer relationship, request and resource management is provided in an easy to use, intuitive software program. The program also has full real-time reporting capability insuring consistent access to the key performance indicators necessary to operate a world-class program.

Hospital Concierge of America Ultimate Benefits

• Healthcare providers
  • Better patient care
  • Improved patient safety
  • Fewer errors
  • More time with patients
  • Higher employee sat scores
  • Higher patient sat scores
  • Improved morale
  • Create an attracting workplace
• Enhanced recruitment and retention
• Increased productivity
• Reduced stress
• Un-distracts your staff
• Improved outcomes
• Improved employer image
• Reduced carbon footprint
• More focus on job duties
• Reduced additional PTO
• Improved employee/employer relations
• Develops trust in management
• Peace of mind for employees