| TECHNOLOGY SOLUTIONS - eCRM3 - The most comprehensive, easy to use concierge software.
Never miss or forget another call, event, detail or request! Our proprietary management technology - eCRM3
- schedules, tracks and manages all Customer Relationships, Requests and Resources; dramatically improving your productivity. With eCRM3
you have the tools to manage your concierge operation from any computer or Blackberry with an Internet connection.
REAL BENEFITS of eCRM3
Concierge Resource has customized our CRM solution to mirror your unique business processes. Our proprietary eCRM3 technology helps you control information management and data collection to improve your operations and results to accelerate your success.
Concierge and Customer Relationship Management
Concierge and Customer Resource Management
Concierge and Customer Request Management
"Using this system reduced my data entry and improved my efficiency by about 45%!"
JS, Hospital Concierge
eCRM3 Training and Support:
We build solutions for your business through webinars, on-site training and telephone programs. You will learn the fastest and easiest ways to streamline your business using the eCRM3 technology.
Support and on-call assistance is included in all eCRM3 packages.
>> eCRM3- Click Here for more details on Concierge Management Software
TRANSFORMING THE INDUSTRY
Concierge Resource is transforming the concierge industry by setting unparalleled standards for how services are delivered and how (world-class) concierge company's are run. Learning from us means you get the best thinking in the industry to help you grow.
We live the industry transformation we advocate. As evidenced in our Service Excellence Committment, we state the criteria and demonstrate our commitment to setting world-class standards. This committment is fundamental to our Company and must be agreed to by all concierge staff, our administrative team and our vendors. The level of excellence and service-focus we expect is at the core fabric of how we operate as a company. For more information on our Service Excellence Committment, click to contact our CEO, Todd Wheeler.
COACHING & TRAINING SOLUTIONS
Through coaching, consulting and our proprietary technology we rapidly increase the pace of your success. Concierge Resource arms you with the best information, training and tools to help grow your business. As you help your clients appreciate the value of concierge services, our proprietary technology will help grow your business rapidly and effectively.
We teach you how to:
- Position your services as a strategic business investment to help create and reinforce a high-performance workplace.
- Deliver a customer-first attitude where customers feel comfortable.
- Demonstrate the measurable value of helping people manage their work and personal life.
We stay ahead of trends. We share that expertise.
"Your philosophy and mind set about our industry was just what I needed to take me to the next level.
And it did!"
Brooke Milburn, CEO , GoToGals Concierge, LLC
Concierge Success University - REAL Coaching and Training Programs
If you run a hospital, corporation or independent concierge program, let us provide you with the training, tools and technology to deliver the best service to your clients.
CONCIERGE BASIC TRAINING:
40 hours of hands-on classroom and location training at your site or in Denver, Colorado. Areas covered include:
Understanding the Role of a Concierge
Setting Standards for Performance
Delivering, and Exceeding, Expectations
Delivering on a Customer-First Attitude
Challenges and Problem-Solving
Technology - Measuring, Tracking and Reporting to Management
CONCIERGE ADVANCED TRAINING:
This program offers documents and detailed systems training on how to implement and manage your concierge program. Areas covered include:
Sample Legal Contracts
Sample Chart of Accounts
Advanced Policies and Procedures Training
Detailed Office Management, Request Processing and the eCRM3System
Concierge Behavior and Personality
Challenges and Solving Problems
Vendor Screening Process and Requirements
Specific Request Types & Errand Procedures
On-going Support and Management Consulting (Monthly Phone and Online Support)
We offer consulting packages and training on business development, marketing and saless. Please call for more information.
Call today for licensing, training and coaching options 303.883.8001.